Public bikes for the city
Encicla is the public bikes system of the Valle de Aburrá, inaugurated on 2011. It is a proposal to position the bike as the sustainable, healthy, eco friendly and economic transport method that it is.
It is part of the SITVA (Sistema Integrado de Transporte del Valle de Aburrá). Nowadays it counts with 51 stations and a total of 1300 bikes. Your access to this system is with the CÍVICA card, so you need to get it first.
Become a user
The first step is to sign up on the web page www.encicla.gov.co and click on the “Inscripción” tab. At the moment of filling out your information you have two different options of inscription, as a resident: if you are going to stay in one of the towns of the Valle de Aburrá for a long time or as a visitor: if you are only going to stay for a couple of days.
If you are a resident you need:
- ID photo
- ID card or passport
- Personalized Cívica card. If you don’t have it, we teach you how to get it in this article.
- Public services bill (electricity, internet etc) where it can be easily read your home address.
If you are a visitor, you need:
- An ID Photo
- A photocopy or you ID from both sides zoomed in to the 150%
- A photocopy of your Civic card
The files need to be on a JPG, PNG, GIF, PDF or WORD format and each one with a maximum of 2 MB.
At the moment of finishing your registration process it comes a 3 business days period in which your information is going to be approved, then you are going to receive an email with a notification so you can go to Encicla customer service office, there, your Cívica card password is going to be activated so you can start using the system.
Activate your card
The customer service office is located in the Área Metropolitana del Valle de Aburrá building on carrera 53 N° 40A – 31. The operating hours are:
- Monday to Thursday from 7:30 a.m. to 1.30 p.m. and from 2:00 p.m. to 5:30 p.m.
- Friday from 7:30 a.m. to 1:30 p.m. and from 2:00 p.m. to 4:30 p.m.
If you are a visitor, once your card is activated you are going to be activated on the system for a week with the possibility to renew.
Keep all your information updated on the web page to keep enjoying the system without interruptions.
To start using Encicla you just need to go to a Encicla stations and take your first bike. There are two different types of stations: manual and automatic. On the manual stations there is an Encicla worker and you need you show him your card to make the first bike borrowing. On the automatic stations you need to place your card over the electronic totem to unblock it.
When you already have the bike with you, you have 1 hour to use it, in case you need more time you can renew the rent in any of the Encicla stations near you.
The operating hours are the following:
- Monday to Friday from 5:30 a.m to 10:00pm, the last rent is at 9:00 pm
- Saturday from 6:30 a.m to 4:00 pm, the last rent is at 3:00pm.
There is an special schedule for the Cisneros, Unaula and Museo de Antioquia stations: on Monday to Friday from 5:30 a.m to 5:30 p.m for rent and reception and Saturday in the normal schedule.
App and questions
For you to be comfortable you can download the mobile app on its version for Android, there you can check the available bikes in each station. If you require additional information or you have any more questions you can always check the official web page of the system.